Shipping policy

Shipping Policy – Kalbago Last updated: January 1, 2026

This Shipping Policy applies to all purchases made from Kalbago, without prejudice to any non-waivable consumer rights granted by the laws of the customer's place of residence.

This policy should be read together with our Returns & Refunds Policy and our Terms of Service.

1. Order Processing Time

All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

Orders placed after 12:00 PM may be processed the following business day.

Processing times are estimates only and not guarantees. During high order volume periods, international holidays, or operational limitations, processing times may be extended.

If a significant delay occurs, we will notify you by email as soon as reasonably possible.

2. Shipping Methods, Countries and Rates

2.1 Countries We Ship To

We currently ship to:

  • United States
  • Canada
  • United Kingdom
  • Australia
  • New Zealand

If your country does not appear at checkout, we are currently unable to ship to that destination.

2.2 Shipping Methods and Rates

We may offer free standard shipping on selected orders or destinations (e.g. Australia), as indicated at checkout.

For other destinations, shipping fees may apply and will be displayed before purchase.

Carriers may vary depending on destination and logistical availability.

3. Estimated Delivery Times

Delivery timeframes are estimates only and are not guaranteed.

All estimates include both processing and shipping time.

  • United States: 8–15 business days
  • Canada: 10–20 business days
  • United Kingdom: 8–15 business days
  • Australia: 10–20 business days
  • New Zealand: 8–15 business days
  • International orders (if available): 10–25 business days

We are not responsible for delays caused by carriers, customs, weather conditions, or external factors beyond our control.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number (when available).

Tracking updates may take 24–72 hours to appear.

In some cases, tracking may be limited depending on the destination country.

5. Shipping Address, Failed Delivery and Returned Packages

Customers are responsible for providing a complete and accurate shipping address.

We are not responsible for:

  • Incorrect or incomplete addresses
  • Failed delivery attempts
  • Packages not collected within the carrier's designated timeframe

If a package is returned for any of the above reasons, you may choose:

  • Reshipment (additional costs may apply), or
  • Refund of the product price minus shipping and related fees, in accordance with our Returns Policy.

If shipping was originally free, actual shipping costs may be deducted where permitted by law.

6. Customs, Duties and Taxes

International orders may be subject to customs duties or import taxes.

These charges are the customer's responsibility and are not included in our prices.

We are not responsible for delays caused by customs.

If a package is returned due to unpaid duties, it will be treated as a returned package.

7. Lost or Stolen Packages

Once a package is marked as "Delivered," responsibility transfers to the customer.

We are not responsible for packages lost or stolen after delivery confirmation.

However, we will assist with carrier investigations wherever reasonably possible.

If tracking stops updating for an unusual period, contact us and we will review the case.

8. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

  • Contact us within 72 hours (3 days) of delivery.
  • Provide clear photos of: packaging, shipping label, and the product.

After verification, we may offer:

  • Replacement
  • Partial refund
  • Full refund

In accordance with our Returns & Refunds Policy.

9. Order Changes and Cancellations

Orders are processed quickly.

Contact us immediately if you need to make changes or cancel your order.

We cannot guarantee modifications once processing has started or the order has shipped.

10. Holiday and Peak Season Delays

During peak seasons or international holidays, delays may occur.

Customers are encouraged to place orders in advance.

10.1 Seasonal Operational Notice

During certain international holiday periods, logistics operations may be temporarily affected.

Orders placed during these periods may take 20–25 business days to be dispatched.

By placing an order during these periods, you acknowledge and accept potential delays.

11. Contact Information

Kalbago 📧 Email: info.kalbago@gmail.com 🌐 Website: kalbago.com 📍 Legal entity: Atlas Brand Group LLC 📍 Address: 5830 E 2nd St, Ste 7000 #33030, Casper, Wyoming 82609, United States